Cancellation Policy / Refunds

Cancellations are effective the same day CSA receives it in writing. Cancellations must be in writing to be accepted and processed. E-mail is acceptable as well as postal letters. No phone call cancellations – it must be in writing.  Email is preferred. $45 USD registration deposit not refundable.

The program balance may be refundable, depending on when you cancel, and the on-site program policy. A refund of the program balance is given in most cases if a written cancellation notice is received at least 14 days prior to program start date, less a processing fee. If cancellation notice is received less than 14 days of start date, or even 1 – 2 days after start date, CSA will try its best to get the student office on-site to grant you a refund. Overall, in most cases, CSA is usually able to work with the staff abroad and arrange some kind of refund for you.  Each case can vary, depending on the program involved, and if there was any housing reserved.  In cases where the program is a “packaged priced program” – that includes housing, excursions, activities, airport pick-up, etc….there could be additional penalties due to reservations done on your behalf that have to be cancelled.  Housing deposits, for example, that “reserve your housing”, are generally not refundable if you cancel.

When you register with CSA, and send payment, the services are automatically being contracted and “rendered” (provided).  Thus, there are costs being incurred in order to fully process your registration and provide the confirmation documents (admission docs).  The confirmation deposit penalties pay for these expenses that are required to be covered.  You are “confirmed” in the program immediately after your payment has been received, and your payment is being used to cover registration, confirmation, and the program cost.  Any cancellation from that point on, will result in a confirmation deposit penalty.   Even if you have not yet received any “Visa required” documents (official docs used by Embassy to grant Visas), you are still “confirmed in the program”, documents are in route from overseas, and services are being “rendered” (provided), and any cancellation will result in the confirmation deposit penalty. Confirmation deposit is not refundable.

Participants (applicants) who are forced to return home after departure, or starting the program, due to illness or other reasons, may consult with the on-site school staff at the student office to discuss options and any possible refunds.  Also, before or after the program begins, and after receiving your confirmations, if you decide to return home for “personal reasons”, you will be forfeiting your payment to “the program” (school) and any housing” arranged. In addition, if you fail to obtain a passport in a timely manner…or Visa (if needed) after receiving your confirmation documents from CSA….there is usually no refund – except in special circumstances as determined by CSA staff…case by case basis.

NOTE: CSA cancellation and refund policy is very similar to other study abroad program providers, as well as general travel booking services. The various expenses involved in making program and housing arrangements, including administrative costs, warrant a policy that covers these expenses.

NOTE: Personal responsibility is expected of all applicants.

NOTE: If program itself is canceled….there is no penalty.  Full refund granted.

Washington State License # 602 292 407
City of Seattle License # 188122
City of Kent (WA) License # BLC 2030546