Cancellation Policy / Refunds
Cancellations are effective the same day we receive it in writing. Cancellations must be in writing to be accepted and processed. E-mail is acceptable as well as postal letters. No phone call cancellations – it must be in writing. Email is preferred.
Refunds are available 10 days prior to program starting date, less the deposit. Partial refund for the deposit is also possible, but depends on the situation. Within 10 days of starting date, refunds are still possible, but depends on the program and situation. By starting date, we try our best to provide a refund, or provide you a “credit” to attend at another time. Overall, CSA does its best to provide a refund for you.
When you register with CSA, and send payment, the services are automatically being contracted and “rendered” (provided). Thus, there are costs being incurred in order to fully process your registration and provide the confirmation documents (admission docs). Even if you have not yet received any “Visa required” documents (official docs used by Embassy to grant Visas), you are still “confirmed in the program”, documents are in route from overseas, and services are being “rendered” (provided), and any cancellation will result in the confirmation deposit penalty. Deposit is usually not refundable (secures registration, confirmation and admission documents). Also, any housing deposits paid to reserve space for you are usually not refundable. We will try our best to get any refund back to you. Also, if you paid by credit card, all “usage charges” from your card company (charged to CSA), will be deducted from any refund.
Participants (applicants) who are forced to return home after departure, or starting the program, due to illness or other reasons, may consult with the on-site school staff at the student office to discuss options and any possible refunds. Also, before or after the program begins, and after receiving your confirmations, if you decide to return home for “personal reasons”, you will be forfeiting your payment to “the program” (school) and any housing” arranged.
Some long term programs – Quarter, Semester, Year – require total balance payment prior to receiving the official admission letter, such as the University of Barcelona (Spain). Does not apply to short term or Summer sessions. We will let you know if it applies to your registration.
NOTE: All cancellation and refund issues are resolved by e-mail.
Written record is required.
NOTE: Our cancellation and refund policy is very similar to other study abroad program providers, as well as general travel booking services. The various expenses involved in making program and housing arrangements, including administrative costs, warrant a policy that covers these expenses.
NOTE: Personal responsibility is expected of all applicants.
NOTE: If program itself is canceled….there is no penalty. Full refund granted.
NOTE: Please review the “Letter of Understanding” email letter sent with your docs.
NOTE: If paid by credit card, do not cancel (reverse) charges. Contact us by email.
Washington State License # 602 292 407